When co-workers are stressed, their everyday workplace communication style can become “difficult.” This presentation clarifies the difference between stressed communication versus a “difficult” person’s communication style.
Difficult people have unpredictable workplace behaviors and range from disruptive to overly agreeable to withdrawn. When most people encounter a difficult person, they do not understand their reactions and are unsure how to react.
Difficult people are in every organization. Their impact on workplace productivity and teamwork is negative. Difficult people try to control and undermine projects or not make decisions.
Teams with difficult members experience high turnover rates and low morale and productivity. Members spend time talking about the problematic person, negatively impacting customer satisfaction and revenue.
The presentation gives you action steps and reactions that challenge the difficult person. Identification of difficult people enables people to take charge of the situation rather than allowing the difficult person to take control.
Attendees will learn:
About the Speaker
Valerie Pelan, MBA, PCC, Leadership Coach
Valerie has been coaching leaders and managers for 15 years. Her customized coaching style increases her clients' success rate in getting promoted and improving their leadership style.
Power Skills: 1hr
Thursday, October 20, 2022 - 6:00 PM to 7:30 PM EDT
Virtual - MS Teams
Once you register, you will be emailed the conference link
$10 - Chapter Member
$15 - Non-Chapter Member
|Event Date||10-20-2022 6:00 pm|
|Event End Date||10-20-2022 7:30 pm|
|Individual Price||$10 for Members and $15 for Non-Members|